@book{18,
	author = {Reid, R. Dan and Sanders, Nada R.},
	title = {Operations management :},
	publisher = {John Wiley,},
	year = {2005.},
	address = {Hoboken, N.J. :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/bios/wiley047/2003069514.html}
}