Lean daily management for healthcare : a strategic guide to implementing lean for hospital leaders - White, Brad (Bradley Steven), 1980- (Boca Raton, FL : CRC Press, 2016)
Impact of quality -- The role of leadership -- Connecting with the customer -- Finding the right guide -- Engaging the front line -- Developing management -- Establishing direction -- Cascading strategy -- Discharge process -- Emergency department -- Operating rooms -- Outpatient clinics -- Quality -- Patient satisfaction.
Keywords: Health Facility Administration -- methods; Health Services Administration; Efficiency, Organizational; Total Quality Management