01501cam a22003374a 450000100090000000300040000900500170001300800410003001000170007102000210008803500130010903500200012204000230014204200080016505000200017308200260019324500850021926000500030430000240035433600260037833700280040433800270043250400510045950504250051065000330093565000350096865000670100365000560107070000190112670000180114515493264OSt20260605150842.0081020s2009    cou      b    001 0 eng    a  2008044482  a‎9781787698031  a15493264  a(DNLM)101487059  aDNLM/DLCcDLCdDLC  apcc00aR728b.Q35 201900a610.68 S.M.Q 201922200aQuality Management: bTools, Methods and Standards \cGuido Orzes \ Marco Sartor  aBoston :bEmerald Publishing Limited,cc2019.  aix, 83 p. ;c23 cm.  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes bibliographical references and index.0 aDesign and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety -- Managing patient satisfaction and customer service programs -- Benchmarking practice performance -- Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality -- Managing staff, business, and equipment credentialing and licensure. 0aMedical officesxManagement. 0aMedical carexQuality control.12aQuality Assurance, Health Carexorganization & administration.22aPractice Managementxorganization & administration.  aSartor, Marco   aOrzes, Guido