<?xml version="1.0" encoding="UTF-8"?>
<mods xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" version="3.1" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-1.xsd">
  <titleInfo>
    <title>Quality Management</title>
    <subTitle>Tools, Methods and Standards \</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Sartor, Marco</namePart>
  </name>
  <name type="personal">
    <namePart>Orzes, Guido</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">cou</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Boston</placeTerm>
    </place>
    <publisher>Emerald Publishing Limited</publisher>
    <dateIssued>c2019</dateIssued>
    <dateIssued encoding="marc">2009</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>ix, 83 p. ; 23 cm.</extent>
  </physicalDescription>
  <tableOfContents>Design and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety -- Managing patient satisfaction and customer service programs -- Benchmarking practice performance -- Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality -- Managing staff, business, and equipment credentialing and licensure.</tableOfContents>
  <note type="statement of responsibility">Guido Orzes \ Marco Sartor</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Medical offices</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Medical care</topic>
    <topic>Quality control</topic>
  </subject>
  <subject authority="mesh">
    <topic>Quality Assurance, Health Care</topic>
    <topic>organization &amp; administration</topic>
  </subject>
  <subject authority="mesh">
    <topic>Practice Management</topic>
    <topic>organization &amp; administration</topic>
  </subject>
  <classification authority="lcc">R728 .Q35 2019</classification>
  <classification authority="ddc" edition="22">610.68 S.M.Q 2019</classification>
  <identifier type="isbn">‎9781787698031</identifier>
  <identifier type="lccn">2008044482</identifier>
  <recordInfo>
    <recordContentSource authority="marcorg">DNLM/DLC</recordContentSource>
    <recordCreationDate encoding="marc">081020</recordCreationDate>
    <recordChangeDate encoding="iso8601">20260605150842.0</recordChangeDate>
    <recordIdentifier source="OSt">15493264</recordIdentifier>
  </recordInfo>
</mods>
