@book{417,
	author = {Shockley-Zalabak, Pamela.},
	title = {Fundamentals of organizational communication :},
	publisher = {Pearson/Allyn and Bacon Publishers,},
	year = {c2009.},
	address = {Boston :},
	edition = {7th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0726/2007036890.html}
}