Capital International Foundation for Education
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Quality Management: Tools, Methods and Standards \ Guido Orzes \ Marco Sartor

Contributor(s): Material type: TextPublication details: Boston : Emerald Publishing Limited, c2019.Description: ix, 83 p. ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • ‎9781787698031
Subject(s): DDC classification:
  • 610.68 S.M.Q 2019 22
LOC classification:
  • R728 .Q35 2019
Contents:
Design and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety -- Managing patient satisfaction and customer service programs -- Benchmarking practice performance -- Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality -- Managing staff, business, and equipment credentialing and licensure.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books Capital Universities Foundation Library (CUFL) School of Business (QMU) 610.68 S.M.Q 2019 (Browse shelf(Opens below)) Available 1663

Includes bibliographical references and index.

Design and implement a quality management system that leads to the improvement of health care delivery and ensures patient safety -- Managing patient satisfaction and customer service programs -- Benchmarking practice performance -- Create internal processes and systems to participate in pay-for-performance programs to enhance health care quality -- Managing staff, business, and equipment credentialing and licensure.

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